BHPian JDMBOI recently shared a frustrating experience with fellow enthusiasts regarding his visit to ASS (Malwa Honda Sonipat) for a one-month checkup and minor repairs.

Initial Visit and Promised Updates

On January 6th, JDMBOI visited the ASS for a one-month checkup, installation of a plate, and repainting of a fender with minor scratches. He requested the body shop manager, Mr. Arun, to keep him informed about the progress and to ensure proper taping before painting.

Lack of Communication and Unforeseen Issues

Despite requesting updates, JDMBOI received no communication regarding the status of his car. When he returned on January 8th, he was surprised to learn that his car had not been picked up the previous day. Additionally, upon inspecting his car, he discovered a significant scratch on the co-driver door, which was not present before.

Investigation and Resolution

JDMBOI promptly informed the sales guy, who recalled that the car was in good condition when he saw it on January 6th. After reviewing the pictures taken during the job card process, it was confirmed that the scratch was not present at that time. The body shop manager took immediate action, and JDMBOI was asked to wait for two hours for a resolution.

Conclusion

Despite the initial setback, the quick response from the body shop manager and the thorough investigation of the incident reflect positively on the dealership’s commitment to customer satisfaction. However, the lack of communication and the unexpected damage to the car highlight areas for improvement in their service process.